Return and Exchange Policy
Returns and Exchanges
RETURN AND EXCHANGE POLICY
We accept returns and exchanges within 14 days from the delivery date in accordance with the following policies and procedures:
If you have any problem with your Live Love Lift apparel purchase please contact us within 14 days of the delivery date so we can attempt resolve the issue to your satisfaction. If an exchange or return is necessary, we will accept un-washed, un-worn, and un-soiled merchandise for return or exchange.
*Please note that all sales on holiday, limited edition and sales are final and not eligible for return or exchange*
*DENIED RETURN EXAMPLES:
- Smell, perfume, deodorant, cologne, laundry detergent smell, etc
- Visible stains or wear marks
- No packaging or proof of purchase
- Washed or wrinkled
Proof of payment must accompany the garment(s) at time of return. All garments are subject to inspection. Shipping costs are not refunded. Please use the most economical shipping method when returning a garment to us. Should you be exchanging an item we will ship the new item to you via Ground service at no extra charge (US orders only).
If you wish to have the item expedited to you then you will be responsible for the shipping charges.
While we make every effort to ensure you receive a quality product, there will be times that a flaw or defect has been overlooked. You have 15 days from the date that you receive your item to notify us of any defects. Once notified, pictures of the defect will be REQUIRED before any action is taken.
Where do I ship my return or exchange?
Returns and exchanges must be first arranged by email by sending a request to hello@liveloveliftapparel and we will direct you where to ship the package.
Please include your reasons for the return or exchange along with any photos if required in the email.
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include a copy of your receipt. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.